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ADVISOR STORE
Information, Terms and Policies
This information applies to any product or service purchased from Advisor Media by any channel or means.
Revised 28 August 2008
Advisor Customer Service
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In this document, the terms "Producer" and "Publisher" refer to Advisor Media, Inc. and/or associated and affiliated companies, parties and agents.
General and Email Terms
- The terms and policies stated here, and Advisor Media's general Terms of Service, apply to all customers who buy, receive or use an Advisor Media product, whether the purchase is made directly with Advisor Media, or through an agent, dealer, agency, or any other third-party. These terms are subject to change without notice by updating this page, and/or by sending email to a customer's last-provided address.
- You must provide a valid email address when you place an order, and when signing-up for online access to an Advisor web site.
- You must inform Advisor Customer Service of any changes in your email during the course of your subscription or business relationship.
- By sending email to the address you provide, Producer/Publisher will assume you have been notified and may not take any other measures to notify you.
- Your email address will be used by Producer/Publisher to notify you of business-related matters such as changes in your subscription, renewal notices, problems or questions regarding your account, and similar matters. See http://Privacy.AdvisorMedia.com.
Purchasing
- All prices are in US dollars.
- You need a valid major credit card for online and telephone purchases.
- Your shipping address must match your credit card billing address or be approved by your credit card company.
- All products, services, descriptions, prices, discounts, terms and special offers are subject to change without notice or obligation.
- Producer reserves the right to refuse an order, to require a different form of payment, to delay fulfillment of an order until payment is confirmed, or to alter the duration or nature of any offer, product or service.
Starting a Print+Online Publication Subscription
- Online access is typically activated within one business day after the order is submitted to Publisher.
- Delivery of subscription print issues is included in the price. Therefore when ordering a subscription only, select "Printed Subscription Only" as the shipping method to avoid extra shipping charges.
- All subscription print issues are sent by USPS (US Postal Service) or international remailer at publisher's discretion. No other shipping method will be used even if you specify it on the order.
- When your order includes a subscription and another product, the shipping method you specify will be used to send your other product. If you do not specify a suitable shipping method, a low-cost method will be used.
- Your subscription term begins no later than the first day of the month following your date of purchase, because online access is available to you immediately, regardless of when the first print issue is sent. This start date is not altered by the customer's failure to read the publication in print or online.
- If your subscription includes printed issues, the first issue might be mailed 4 to 10 weeks or later after your order is received, depending on the timing of your order and the publication's printing-mailing schedule. You confirm that this normal situation is understood and not a cause for complaint or cancellation.
- When feasible, the publisher may decide to send the most-recent available issue as your first issue. If you want your subscription to begin with earlier print issues, make this request on your order and/or to Advisor Customer Service and the publisher will comply if feasible.
Starting an Online Publication Subscription, or Getting Subscriber Online Access
- Your Advisor-issued Username is your Advisor customer account ID, so include it on all orders and communication with Advisor Customer Service.
- The Username you provide with your subscription must be issued by http://MemberCenter.Advisor.com, to assure that it is unique and not already assigned to another customer. For our security, you must acquire your Username separately from purchasing a subscription. Do not enter a Username that you did not already acquire from Advisor on an order; it will not be honored or used.
- Getting online activation requires that you provide an active Username, for technical publications/sites granted at My.Advisor.com, and granted at www.Advisor.com for lifestyle publications/sites. For details see How to gain magazine subscriber access to articles and downloads. The "next business day" processing period doesn't begin until the Username is provided, simply because without it, there's nothing to process.
- Activation of Subscription, Passport or other online access normally happens by the end of the next business day (Pacific Time) after the day the order and/or access request and your active Advisor Username is received and processed. Orders and activations are not necessarily processed on weekends or U.S. holidays.
Cancelling a Subscription
- A new subscription has an evaluation period during which it may be cancelled for a refund. After the evaluation period ends, the subscription can not be cancelled. A subscription renewal does not have an evaluation period. A subscription is considered to be new only if there has been no similar subscription by the same or a related customer, or delivered to the same or a related address, within the past one year, as determined solely by the publisher.
- If a new subscription includes print issues, the evaluation period ends 10 days after the first print issue of the publication is sent to the subscriber.
- If a new subscription is for online-only and the customer provides an active Advisor-granted sign-in Username on the subscription order form, the evaluation period ends 30 days after the subscription is purchased.
- If a new subscription is for online-only and the customer did not provide an active Advisor-granted sign-in Username on the subscription order form, the evaluation period ends 30 days after the customer provides the Username to Advisor Customer Service, or 60 days after the subscription is purchased, whichever comes first.
- The new subscription evaluation period is not altered by the customer's failure to read the publication in print or online.
- If a publication is discontinued by the publisher, the balance of the customer subscription may be transferred to an alternative publication at the publisher's discretion. The customer will be notified by mail, email or web notice, at the publisher's discretion. The customer may request a pro-rated refund within 30 days of notification.
- A subscription refund will be in the same form as the original payment, processed in 10 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later.
- A request for cancellation of a subscription must be made in writing, by online Contact Advisor form, fax or letter to Advisor Customer Service (addresses below). Provide as much of this information as possible:
+ Name of publication
+ If print subscription, name of subscriber as it appears on label, and any code in upper-right corner of address label.
+ Username used by customer to sign-in to access online content
+ Reason for cancellation
Subscription Terms
- The maximum future duration due to a customer is 25 months, whether through any combination of current, renewal, bonus or other purchases or bonuses. Any action to extend a subscription will not exceed this duration, whether by purchase, promotional offer, inclusion in a live conference registration bundle, or any other means. No refund is due for customer payments or termination in excess of 25 future months.
- Any subscription that is not individually offered and purchased by customer has no cash value. This condition applies to a subscription bundled with a live conference registration, promoted as "free" with another purchase, or offered or granted by any other means. Whether said offer results in a new subscription or an extension of an existing subscription, any adjustment or termination, by the customer or the Publisher, shall not result in a refund or credit of any kind.
Cancelling Online Access other than a "subscription"
- Certain online access services are not cancellable or refundable because the entire value of the purchase is immediately available to the customer.
Shipping Advisor Academy, Complete Advisor, & Other Recorded and Physical Products
- If product is in stock, shipment is made within 10 business days after credit card has been approved and payment is confirmed. If product is not in stock at time of order, shipment should be within 30 days.
- Shipping and handling is NOT included in an item price unless stated at time of purchase.
- Shipping is determined by item weight and your choice of shipping method.
- When ordering a printed subscription AND a recorded product, shipping and handling charges may be applicable.
- Physical products are shipped by method requested by customer. Shipping choices normally include:
US Mail
UPS Ground (commercial or residential)
UPS Next Day
UPS 2 Day
Other methods may be offered at Advisor's option, and any of the shipping options may be changed or withdrawn.
- All shipping methods require customer signature that acknowledges receipt of order.
- Shipments made outside the USA may be subject to import charges and taxes which are the responsibility of the customer.
Returning a CD, DVD, cassette or other recorded Product
- Requests to return an Advisor Academy CD, DVD, cassette or other recorded product must be made within 15 days of receipt.
- Product return request must be made in writing, by online Contact Advisor form, fax or letter to Advisor Customer Service (addresses below).
- You will receive a Return Materials Authorization (RMA) number. Do not return product until you receive RMA.
- Repack the product in its original packaging or similar and ship via trackable courier such as FedEx, Airborne, UPS, etc.
- On the address label or package, clearly write the RMA number. On a paper inside the box, write your name, address, and RMA number. Be sure the name matches name used to purchase the product.
- After the product is received and inspected, the purchase price, including sales tax but less any shipping charges, will be refunded in the same form as the original payment.
- The refund will be processed in 7 to 10 business days after the refund is requested or after the original payment check, credit card or money order is cleared, whichever is later.
- By purchasing a recorded product, you agree to comply with international copyright laws, and Publisher license terms. You agree to not retain any part of the contents of any product you return for refund.
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ADVISOR MEDIA
Founded 1983
Customer Satisfaction
Providing essential information, in-depth education and expert training since 1983, ADVISOR MEDIA has a long history of providing exemplary quality. ADVISOR's continuing mission is to give you the best products and service now and in the future.
We do not take your business for granted, so we have many customer-service procedures in place, and a staff focused on assuring that you are satisfied with all aspects of our relationship with you.
But sometimes we need your feedback to do better. If you ever feel that you are not getting what you need from ADVISOR, please give us the opportunity to make things right. Contact ADVISOR's Customer Service department, or any other department or person at ADVISOR you believe can help you.
To be sure you are satisfied, ADVISOR backs the quality of our products and services with these money-back assurances:
- If you are ever dissatisfied with a subscription, you may cancel it and receive a full refund for the unmailed/unfulfilled portion.
- Certain online access fees are non-refundable, as stated in the product description offering. An online service that is not a "subscription" provides full value from the moment of activation, so there is no pro-rating or refund.
- If an ADVISOR recorded product falls short of your expectations, return it within 15 days of purchase and receive a full refund.
- ADVISOR conferences and seminars have their own customer satisfaction practices. See each event's site for details.
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ADVISORAMA Generosity is giving more than you can, and pride is taking less than you need. -- Kahlil Gibran |
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